By making technology accessible and intuitive, I help customer-centred teams create their best work. Leading projects from inception to delivery with insight and data, I’ve delivered impactful digital solutions for over 18 years across industries. Let’s create something amazing together!

 

Project Highlights


 

Service NSW Global Experience Language (GEL)

Virgin Money digital bank iOS + Android app

Sydney Morning Herald / The Age major re-design

Brisbane Times Election Coverage 2018

Fairfax Metro Web Design System

Onthehouse Property Values iOS + Android App

Lexis Advance Legal Research Platform

Memorable Wins


 

“Peak Hour” Data Visualisation

Kantar’s Information is Beautiful Awards 2018
Walkley Award Finalist 2018

Sydney Morning Herald

PANPA News Site of the year 2016

US Patent 2014/028193A1

Computer Program Products and Methods for Displaying Digital Looseleaf Content

Have We Met?


 

I go to conferences regularly. If you think I look familiar, maybe we’ve met! Drop me a line, I’m keen to hear what you’re up to.

2024 — Figma Config APAC, Singapore
2022 — UX Australia, Melbourne
2020 — NO/BS Conference, Melbourne
2019 — UX London
2018 — Web Directions Summit, Sydney
2016 — UX Australia, Melbourne
2016 — Web Direction Respond, Sydney
2015 — UX London
2014 — UX Week, San Francisco
2013 — UX London
2012 — UX Week, San Francisco

Recent Reads


 

Good Services: How to Design Services That Work

Lou Downe (2020). BIS Publishers.

The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs

Jim Kalbach (2020). Two Waves Books.

Writing Is Designing: Words and the User Experience

Michael J. Metts and Andy Welfle (2020). Rosenfeld Media.

Strategic Writing for UX

Torrey Podmajersky (2019). O’Reilly Media.

My Methodology


 

I don’t follow a fixed methodology — My focus is on the success of the project and the team, not on following a specific process. I collaborate with stakeholders to create a workflow that suits the organisation and supports its goals.

Areas of Expertise


 

Service Design

Information Architecture

Interaction Design

UX Research

Design Systems